Magellan Call Center’s Success in the Philippines

There are many successful call center companies in the Philippines today. And other than the multinational call center companies in the country, such as Sykes, Convergys, and Accenture, simple call center companies such as Magellan Call Center can still be considered as some of the leading call center companies in the Philippines. Part of the reason why is because of their Outsource Call Center services in which many other businesses in the Philippines made use of.

Magellan’s Unique Services
Magellan Call Center became successful because of their call center packages which aimed to offer small and medium businesses live answering services such as Order taking services and reservations services. Though simple as these services may seem, these were some of the most popular and rarest services in the industry.

The call center industry started with services such as customer care and technical support, which is aimed for bigger companies and corporations which normally makes use of these services. Small and medium businesses such as hospitals, restaurants, clinics, hotels, and other businesses normally doesn’t make use of such services, which is why many call center companies such as Magellan Call Center became popular in the industry.

Because of their simpler business answering services, those types of business and companies found Magellan Call Center’s Order taking service more useful than a technical support service. This allowed the call center industry to become even more available for other industries.

Eventually, Magellan Call Center became even more successful in only a few years, particularly their live answering services which became successful and in-demand in the Philippines. But what the company did, as well as a number of call center companies and agencies in the Philippines, is it contributed to the further growth of the call center industry.

During and After Global Recession
Because of the success of the call center industry in the Philippines, many offshore companies and businesses had landed in the Philippines to outsource their live answering services to call center companies in the Philippines.

Though it brought success to call center companies such as Magellan Call Center, global recession had left many call centers in the Philippine devastated because of its effect in the Philippine economy, particularly the US’ economy which is where most of the industry’s revenue comes from.

However, though global recession had affected many call center companies, Magellan Call Center remained strong, particularly because most of their clients are those that are slightly affected by global recession, such as clinics, restaurants, and hotels.