A Call Center Company’s Contribution in the Call Center Industry of the Philippines

Many call center companies and agencies in the Philippines today were the reason why the call center industry became successful not only in the Philippine market but in the global market. It was also because of these companies that the Philippines were later recognized as the call center capital of the world. And one popular example of a successful call center company that contributed to the success of the industry in the global market is Magellan Call Center.

Magellan Call Center and their Business Answering Services
Magellan Call Center is only one of the many successful call center companies in the Philippines today. Like most of them, Magellan Call Center was founded in the time when the demand for call center services had significantly grown in the market. However, what made the company rise up in the industry was because of its collection of Business Answering Service.

Most of Magellan Call Center’s service involves simplicity, such as
Order taking services and reservation services, which was unlike other call center companies that offers sophisticated call center services such as technical support and many more. However, according to industry experts, it was with these simple live answering services that gave rise to the company in the call center industry. This was because the number of call centers in the past that offers these services were insignificant compared to the demand for such services.

Success of the Company in the Call Center Industry
Eventually, because of the success of their business answering services such as Order taking service, Magellan Call Center had rapidly grown successful along with the growth of the call center industry in the Philippines.

From a handful of call center agents in a small office space in central Metro Manila, Magellan Call Center had grown with over 300 highly trained agents in two separate offices in Metro Manila. And it was all because of their service. However, their successful was not only of their own, but also for the call center industry.

Magellan Call Center’s Contribution to the Call Center Industry
Because of their success, Magellan Call Center was able to open a number of new markets for the call center industry to penetrate into, which eventually opened a number of new avenues for improvement and changes in their services, allowing more businesses to gain effective business solutions from the call center industry.

Through the rapid, healthy, and continuous growth of the call center industry, the number of foreign investors had grown which eventually allowed the industry to penetrate the global market, in which the Philippines had recently dominated.