A Call Center’s Contribution to the Call Center Industry of the Philippines

The call center industry of the Philippines was recently recognized in the global market as the largest contributor of Live Answering Service, placing the Philippines as the call center capital of the world. And part of the reason why the industry had gained a lot of popularity and respect in the global market is because of the call center companies and agencies that make up the whole call center industry.

Some of the most recognized call center companies in the Philippines are Sykes, Accenture, Convergys, eTelecare, and many others. However, other than these multinational companies, there have also been a number of local call center companies in the Philippines that contributed to the rise of the call center industry in the Philippines and into the global market. One popular of that is Magellan Call Center.

Foundation of Magellan Call Center
Magellan Call Center was founded in 2005, the time in which the demand for Live Answering Service had grown significantly. It was also the time in which the number of call centers had also grown. Part of what made the company unique, according to industry experts, was with their collection of call center services which not only provided larger companies live answering solutions, but also allowed small and medium businesses a chance to have their own call center services.

Magellan Call Center’s Simple Services
Most of Magellan Call Center’s collection of call center services involves business answering service such as order takings services and reservations services. Though simple, these types of Live Answering Service became popular among many larger companies and corporations in the Philippines, allowing them to outsource such services rather than to handle their own call center department.

However, other than large businesses, their services are also aimed to offer small and medium businesses a chance to have their own call center services, allowing them to make use of enterprise-grade call center services for an affordable plan.

Eventually, Magellan Call Center grew more successful as the years go by. Today, the company is considered as the leading provider of small and medium business answering solutions in the Philippines.

Contribution to the Call Center Industry
Other than their success, Magellan Call Center had also paved a way for the industry to penetrate other markets inaccessible in the past. Part of the reason was because of the industry’s lack of business solutions for other businesses, as well as the availability of its service to smaller businesses.