The Successful Call Center Industry in the Philippines

The call center industry is considered today as one of the most successful as well as one of the largest industries in the Philippines today. Part of the reason is because of the continuous growth of demands for Live Answering Service or call center services along with the massive growth of call center companies and agencies in the Philippines today.

The call center industry was also recognized as the Sunshine Industry of the Philippines. This is because of its massive growth in only less than a decade as well as its huge contribution to the growth of the Philippine economy. So what is the reason why the industry had grown so much in less than the time an industry usually grows? According to many industry experts, part of the reason why the industry had grown is because of its collection of live answering services.

Brief History
The call center industry wasn’t always as successful as it is today. It wasn’t even considered as a call center industry back in the past. The industry was known simply as a provider of email response and managing services for businesses and companies.

This changed when a number of third-party companies have started to offer Live Answering Service to their clients, such as customer care and technical support. Eventually, the demand for these typical call center services had grown significantly, particularly because of its use for many companies and businesses in the Philippines.

Success of the Call Center Industry
Due to the increasing demands for call center services, many new call center companies and agencies had been established all over the Philippines, particularly in business districts such as in Ortigas Center, Pasig City, which is still known as the central for call center companies.

Along with the growth of call center companies and agencies in the Philippines, the number of call center services in the Philippines had also grown, introducing a number of new Live Answering Service for their clients, such as travel services, educational services, financial services, order taking services, reservation services and many other customer relation services.

Global Recognition
According to many industry experts, part of the reason why the call center industry of the Philippines had significantly risen is because of the number of demands from other countries, particularly from the US. This is due to the number of foreign investors bringing foreign clients in the Philippines, which had eventually grown, leading to the significant growth of the call center industry of the Philippines.