Growth of the Call Center Industry in the Philippines and in the World

The call center industry is considered as one of the largest and fastest-growing industries in the Philippines today, and even in the past. It is also considered by the Philippine government as the Sunshine Industry of the Philippines because of its massive growth within only less than a decade, a rare feat for any other industries in the Philippines.

According to many industry experts, the main reason why the call center had grown so much in only less than a decade is because of their Live Answering Service which became in-demand not only in the Philippines, but all over the world, making the Philippines the 2nd largest provider of call center services in the world, The Middle East being the first.

Growth of the Call Center Industry in the Philippines
According to many industry experts, the call center industry of the Philippines started from a mere provider of email response and managing services to offering Live Answering Service such as customer care and technical support. And it was because of this shift in business that the industry had been recognized as a call center industry.

When the demand rose, the number of call center companies and agencies in the Philippines had also risen significantly all over the country, which led to the growth of new Live Answering Service that further increased the demand for call center services in the Philippines.

From customer care and technical support, the many new call center services introduced at the dawn of the call center industry include financial services, educational services, travel services, order taking services, reservation services, and many other customer relation services.

However, many other call center companies in the Philippines have introduced a number of services which aims to market one’s business, product, and services through the phone. These services mainly include business to customer support and online business to business support.

Global Success of the Call Center Industry
Because of the massive growth of the call center industry in the Philippines, as well as its healthy and continuous growth, many foreign investors have come to the Philippines to take advantage on this growth and started their own call center companies and agencies in the Philippines.

However, other than that, these foreign investors have also brought in offshore companies which have eventually grown that led the success of the call center industry of the Philippines not only within its own territory, but to many other countries around the world.