Successful Call Center Company of the Philippines

One of the most popularly recognized call center companies in the Philippines today is Magellan Call Center. This is because Magellan is one of the very first call center companies in the Philippines who were established to offer their call center services such as Order taking service to small and medium companies and businesses in the Philippines.

Foundation of Magellan Call Center
Like many other call centers in the Philippines, Magellan Call Center started small, with only a few call center agents in Metro Manila. It was founded at a time in which the demand for call center services have significantly grown due to many other call centers introducing a number of new services for different businesses of different markets.

According to many industry experts, the call center industry first started as a plain provider of email response service and managing services. However, the industry grew when a number of third-party or outsourcing companies in the Philippines started to offer call center services such as customer care or support, technical support, travel services, Order taking service, and many other customer relation services.

Because of this, the demand for third-party companies such as call centers had also increased along with the increase of demand for more customer relation services in the market, which led to the foundation of many call centers in the Philippines, such as Magellan Call Center.

Magellan Call Center Service
However, what made Magellan Call Center successful in the industry is because of its call center services. Although similar with many other call centers in the Philippines, such as their Order taking service, Magellan’s focus in the industry is to offer their call center service to small and medium companies in the Philippines.

In the past, most call center companies and agencies in the Philippines offers their services to large companies and corporations, which are mostly those that can only afford to hire their services. However, because of Magellan Call Center, a number of companies and businesses in the Philippines had the advantage to have their own call center services, while allowing themselves to focus more on their core business.

Success in Offshore Service
The success of the call center industry of the Philippines is said to have come from its offshore outsourcing services. Because of the rapid growth of the call center industry of the Philippines, many foreign companies have seen the Philippines’ potential in providing the best call center service in the market. Because of this, many offshore companies have landed in the Philippines to hire companies such as Magellan Call Center for their call center service.

Because of this, Magellan Call Center had gained a lot of success. Today, Magellan Call Center had grown from a few agents to over 300 highly trained agents in two different offices in central Metro Manila. It is also considered as the one of the leading call center companies in the Philippines.