What made the Call Center Industry of the Philippines Successful?

There are many successful industries in the Philippines today when it comes to offering outsourced services to other industries, such as the web development industry. However, other than web services, another industry have also gained significant growth and successful because of its outsourcing services. This is the call center industry of the Philippines.

According to many industry experts, the call center industry is one of today’s largest and most successful industries in the Philippines. This is because of its massive expansion in only less than a decade, which is rare in most industries in the Philippines. Because of this, the government had also recognized the industry as the Sunshine Industry of the Philippines.

So what made the Call Center Industry Successful?

The main reason why the call center industry have gained rapid expansion within only a few years is because of its outsourcing call center services, such as Order taking services and other customer relation services, to offshore companies.

The call center outsourcing service of the Philippines started as a mere mail response and managing services in the Philippines, which had eventually grown after the demand rose for customer relation services such as travel services, technical support, education, customer care, financial services, and Order taking services.

Because of this significant growth in services, the demand have steadily grown in the market, particularly among the small and medium companies and businesses, while large corporations and companies have also made use of call center companies to outsource their call center services allowing them to focus on their core businesses.

Because of the success of the call center industry in offering businesses and companies outsourced call center services such as Order taking services and many other customer relation services, the demand for this services have significantly grown within only a few years, which also lead to the growth of call center companies in the Philippines offering their own call center services for the success of other industries in the Philippines.

Success of Offshore Outsourcing Service
Because of the success and rapid growth of the call center industry in the Philippines, many multinational companies have expanded their business in the Philippines. Companies such as Sykes, Convergys, Accenture, and eTelecare, are some of those that expanded in the Philippines. This added to the competence of the call center industry of the Philippines in the global market, particularly in Asia.

Because of this growth, many foreign companies have seen the Philippines competitive edge in terms of providing the best call center services in the Philippines. One reason is because of its rapid growth and success while its call center services have grown from customer relation services to business-to-business services such as online business to customer support and online business to business support.

Another advantge is that Filipinos are known for their keen knowledge and understanding of the use of the English language, while the Philippines is also known for its cheaper manpower. This made the Philippines the perfect country for a call center service.