Hosted PBX - Manages Incoming Calls

A hosted PBX phone system manages the incoming calls of your business organization in an extremely proficient manner. This is done with the help of highly sophisticated PBX features integrated in the system.

The Hosted PBX Advantage

By implementing a hosted PBX phone system, you can maintain excellent business communication within and outside your organization and accomplish your business objectives without making hefty investments. With the help of this system it is even possible to make long distance calls at a fraction of the actual cost.

The best part of this service is that you are not required to install and maintain expensive PBX equipment in your office premises. All these are maintained at the site of the service provider and the PBX services are offered through a hosted server with the support of high speed Internet or dedicated telephone connection.

Overview of Call Routing Features Integrated in the System

The hosted PBX system efficiently manages all incoming calls and routes them to the different departments or extensions simultaneously without sending busy signals to the callers. In order to handle your business calls, the system is integrated with features such as auto attendant, find me follow me call forwarding, caller identity, voice mail, fax to email, call conferencing, music on hold and more.

The auto attendant in the system receives the incoming calls with professional business greeting messages. It offers the callers a set of options such as dial by name and dial by extension, and transfers the calls to the right departments or extensions, based on the option chosen by the caller. The find me follow me call forwarding feature allows transferring the incoming calls to your alternate personal numbers including cell numbers and therefore you can manage your business from any preferred location.

Voice Mail and Email Features

The system also has the facility to route unanswered calls to the voice mail box of the employee so that the callers can leave voice messages. Besides, voice messages can be directed to your email account as audio file attachments. These messages can be opened in your laptop even when you are on the move. All these features ensure that you don't miss important business calls from your customers.

AccessDirect can provide you with a Hosted PBX system with sophisticated PBX features. The auto attendant feature integrated with the PBX system initially attends the incoming calls and provides routing options for the callers.