Advantages of Phone Answering Service

Virtual phone answering service provides excellent competitive advantage for small business companies and start-up companies. With advanced communication technology, it helps small companies to compete with larger companies in a professional manner. Powerful features, scalability, simple infrastructure, flexibility and cost savings are the most beneficial features of phone answering service.

This system makes it convenient for you to handle your business calls from any preferred location. A virtual phone service can efficiently connect your home-based workers or remote office settings. The live phone answering service helps to communicate with your clients and customers 24 hours a day. Hosted phone answering system provides the integrated features of telephone, voicemail and fax system.

The main advantages offered by phone answering service include:

• Call answering with professional business greeting
• Flexible calling facility between branches
• Efficient handling of multiple incoming calls simultaneously

• Call hold feature with custom greeting
• Call extension to specific department or employee
• Dial by name and dial by extension options
• Incorporated voice to email and fax to email feature

The main part of phone answering service is the auto attendant. It initially answers the incoming business calls with professional greeting message. Automated phone answering system efficiently routes your callers to a live extension or voicemail box. More features and extensions can be added to the main business number through web-based interface. You can also view fax messages and listen to voice mail messages via online interface.

Phone answering service helps small businesses to present the best image to targeted clients by making available a unified set of communication features. Hosted service providers offer customized service packages that suit different business requirements.