Call Center, Successful Industry of the Philippines

Outsourcing is said to be the reason why the call center industry of the Philippines have grown successful within only less than a decade. This is because most call center companies in the Philippines have also offered their services to companies outside the country other than companies within the Philippines.

One popular example of a successful call center company that gained success through their foreign outsourcing services is Magellan Call Center, which is one of today's premier call center companies in the Philippines.

Successful Industry of the Philippines
The call center industry of the Philippines was once known as the Sunshine Industry of the Philippines. This is due to its massive expansion within only less than a decade. According to many experts, part of the reason this industry have grown very successful is because of outsourcing. One popular example is Magellan Call Center's own Order taking service.

Magellan Call Center is only one of the many successful call center companies in the Philippines. Started as a small call center agency offering their services to small and medium business, Magellan Call Center have grown exponentially along the call center industry of Philippines particularly because of foreign companies looking for outsourcing call center companies in the Philippines.

The reason why many foreign companies, particularly those from the US, chose the Philippines as their main base of outsourced call center operations is because of the Filipinos' keen knowledge and understanding of the English language, along with a cheaper workforce. This is also the reason why many multinational companies have chosen the Philippines as their expansion grounds such as Sykes, Convergys, eTelecare, Accenture, and many others.

However, though the competition have grown, Magellan Call Center still persisted with their Order taking service and answering service to small and medium companies, in and out of the country. And in the height of the industry's success, Magellan Call Center have also gained success in their business, expanding their business from a few agents to over 300 highly trained agents.

Downfall and Rise of Call Center Industry
When Global Recession had hit the world, which caused a significant downturn in the US' economy, many call center companies and agencies in the Philippines have closed down, particularly the smaller ones as well as those that depends entirely on their foreign accounts. However, a number of these call center companies have also survived the downturn, including Magellan Call Center.

Today, the call center industry of the Philippines had started to pick up the pace and restore most of what it lost from global recession. Some companies that survived global recession are known recognized as some of the best call center companies in the Philippines, such as Magellan Call Center and their Order taking service and answering service.