Success of Magellan Call Center in the Industry

Magellan Call Center is one of the many recognized call center companies in the Philippines. It is considered as one of the few call center companies that survived Global Recession when it hit the Philippine market, and it is also one of the few that grew along with the growth of the call center industry of the Philippines.

So what are the reasons why Magellan Call Center had become successful in the industry? Like many call center companies and agencies in the Philippines, Magellan Call Center became successful due to its outsourcing services to offshore companies.

Success of Magellan Call Center in the Industry
Magellan Call Center started as any other call center agencies in the Philippines, as a small outsourcing agency. It started as a provider of outsourcing
Small Business Answering service, which gave a chance for small and medium businesses and companies in the Philippines to have their own call center service for their customers.

Like any other call center companies and agencies in the Philippines, Magellan Call Center gained a lot of success with their Small Business Answering service, particularly when the demand grew. This was also the time in which the call center industry of the Philippines had started to climb up in the market. And because this was heavily supported by the government, particularly because it gave thousands of unemployed Filipinos a job, the industry kept on growing.

However, according to many industry experts, the real reason why the call center industry of the Philippines have gained a lot of success in the Philippines, along with call center companies and agencies such as Magellan Call Center, was because of its outsourcing services to offshore companies, such as those coming from the US.

The reason why many foreign companies have decided to hire call center companies in the Philippines is because Filipinos are known for their knowledge and fluency in the English language. This, along with its growing call center services and cheaper workforce, the Philippines became a competent country in terms of providing the best call center services in Asia.

Because of this, many call center companies in the Philippines have gained a lot of success in the industry, such as Magellan Call Center. In addition to these call center companies, however, a number of multinational companies have extended their business in the Philippines and established a number of their own offices in the country. Popular examples include Sykes, Convergys, Accenture, eTelecare, and many others.

Outsourcing Service During and After Global Recession
When Global Recession had hit the world, particularly the US, many call center agencies and companies in the Philippines have closed down due to the fact that most of their source of income comes from offshore companies, such as in the US.

However, many call center companies in the Philippines also survived during Global Recession, such as Magellan Call Center. Part of the reason is because the company didn't give up on its Small Business Answering service to small and medium businesses in the Philippines, which is why the company was able to survive Global Recession.

Today, Magellan Call Center, and a number of call center companies in the Philippines, had gained recognition in today's call center industry. And now that the industry have quickly picked up its pace, along with the establishment of new call center agencies in the Philippines, both local and foreign, the call center industry is set to become one of the most successful industries again in the Philippines.