Growing Success of the Call Center Industry of the Philippines

The Philippines is one of the few countries in Asia which is known to offer the best call center services in the market. Part of the reason why the Philippines became popular for its call center services is because of the success of the industry in the country, which is considered by many experts as one of the most successful industries of the Philippines.

Growing Success of the Call Center Industry
In the past, the call center industry of the Philippines was only known as plain providers of email response as well as managing services. However, the industry grew when business and companies, particularly the smaller ones, demanded more services from these call center agencies. Since then, a number of new services were introduced in the industry, such as customer care, technical support, Order taking services, financial services, travel services and many more.

Because of growth of services, many call center agencies in the Philippines eventually grew to become a full fledge company which services a number of business and companies with call center services, one popular example is Magellan Call Center which started with only a handful of agents that has grown to over 300 hundred in only less than 5 years.

Part of the reason why call center companies such as Magellan Call Center have grown so much is because of the demand for call center services not only within the country, but also because of foreign companies who hires call center companies in the Philippines for their call center services such as Order taking services.

Many foreign companies, such as those from the US, chose the Philippines as their base of outsourced operations because Filipinos are known for their keen knowledge and understanding of the English language and diction, which is why many foreign companies decided to hire call center agencies and companies in the Philippines. Eventually, this trade of services grew, which also led to the growth of the call center industry of the Philippines.

Sunshine Industry of the Philippines
According to industry experts, the Philippine government have recognized the call center industry as the Sunshine Industry of the country, this is because of its massive growth in only less than a decade.

Other than local call center companies in the Philippines, a number of multinational business consultancy and call center services have also chose the Philippines as their base of expansions, such as Sykes, Convergys, Accenture, and many more. This added to the Philippines' competence in providing the best call center service in Asia.

Another reason why the call center industry of the Philippines is considered today as one of the most competent is because of the growth of its services. From customer relation services such as Order taking services, many call center companies have also introduced a more business-to-business services such as online business to customer support and online business to business support.