Virtual PBX - Automated Call Handling and Routing Options

By implementing a virtual PBX phone system incorporated with automated call handling and routing options it is possible to control your business from any geographic location by making minimum investment. It also offers a corporate image for the organization among your business clients.

Offer Your Callers an Array of Options

Virtual PBX phone system is an excellent communication choice for small business organizations. In order to provide the callers with the right interface, virtual PBX system is integrated with all the features of costly business phone systems maintained by multinational companies. It includes auto attendant, find me follow me call forwarding, voicemail, call conferencing, fax, fax to email, caller ID, music on hold and so on. Moreover, all these features along with a number of extensions can be configured in your existing local or toll free phone numbers.

Integrated with State-of-the-art Call Handling and Routing Features

The auto attendant included in the system accepts all the calls with professional sounding greeting messages. It offers a set of options such as dial by name, dial by extension and more to the callers. Depending on the choice made by the callers, the calls are routed to the appropriate departments or employees. It receives multiple calls at the same time and the whole process of call routing is carried out without giving busy signals to the callers.

By using the find me follow me call forwarding feature the incoming calls to your official numbers can be forwarded to the alternate set of numbers including cell phone numbers. Therefore, the business can be managed from any location and still give the callers the impression that you are responding from your corporate office. If the calls are not answered within a specific number of rings or when all the lines are busy, the system routes the calls to the voicemail boxes of the employees, wherein the callers can leave voice messages. This further eliminates any chance of missing important calls. Besides, by using a single phone number you can keep in touch with your workforce located in different places.

An Affordable Telecommunication Option

For utilizing the features of virtual PBX phone system, it is not required to mount and preserve high-priced equipments in your office. The equipments are maintained at the service provider's site. The PBX services are offered through a hosted server with the support of high speed Internet or telephone networks. The services are shared among several users and therefore you can utilize the PBX services at affordable monthly charges.

Virtual ACD - AccessDirect offers Virtual PBX system with automated call handling and routing options. Our Automated Call Distribution (ACD) system enables a company to handle large volumes of inbound calls efficiently.