Virtual PBX with Automatic Call Distribution Feature

By implementing virtual PBX system integrated with automatic call distribution feature businesses can easily accomplish their set objectives and enhance their image without making colossal investments. Callers can be converted into customers through effective management of business calls.

Excellent Communication System Integrated with Stylish Call Routing Features

Virtual PBX is an excellent communication option which can be utilized by business organizations of all magnitudes. It is integrated with numerous advanced call handling features that are available only in conventional phone systems owned by multinational companies. These features include auto attendant, voice mail, fax, fax to email, find me follow me call forwarding, call conferencing, music on hold and many more.

By using the automatic call distribution feature (ACD) provided in the system all the incoming calls can be routed to your official numbers. The auto attendant in the system receives all the calls with professionally recorded welcome messages. It offers the callers a menu of options such as dial by extension, dial by number and many more. Based on the option chosen by the caller, calls will be routed to the right destinations. The automatic call distribution system distributes the calls equally among the call representatives. If the call representatives are busy with another call, the callers can be placed in call queues for a short time or routed to the voice mail box. This ensures that important business calls from your customers are not missed.

With the help of the automatic call distribution feature, it is possible to control your business from any location. Besides, it also enables to maintain round the clock contact with your employees placed in different geographical locations.

Obtain New PBX Features at Affordable Service Charges

For implementing a virtual PBX system it is not necessary to purchase or preserve costly PBX equipments in your building. All the equipments are maintained at the site of the service provider and the PBX functions are provided through a hosted server using high speed Internet or telephone networks. As the services are shared among a number of users, these can be availed at reasonable monthly charges.

Besides, timely maintenance services and upgrades will be carried out by the service provider. Therefore you can enjoy the benefits of the new features of the system without bothering about the technical intricacies and operating expenses.

AccessDirect specializes in Virtual PBX system. It is easy to implement an Automatic Call Distribution system through our phone system; our Virtual ACD system guarantees call handling in a professional manner.