The Growth of the Call Center Industry in the Philippines

There are many popular types of outsourcing services available in the Philippines today. There are web development companies all over the Philippines which offer outsourcing services to businesses willing to integrate their business on the World Wide Web; there are also a number of Internet marketing companies offering online marketing and advertising solutions; and there are also call center services.

Among the three top outsourcing services in the country, the call center services are considered as the most successful. According to many experts, the Philippine government once called the call center industry of the Philippines as the Sunshine Industry. This is due to its massive growth and expansion in the country for only less than a decade.

So what are the reasons why the call center industry of the Philippines have grown so much in less than 10 years while other industries take twice as long to grow and expand? According to many experts, part of the reason why the call center industry have grown so much is because of the same reason why other industries, such as web development and Internet marketing, have grown, which is outsourcing.

Call Center of the Philippines
The call center industry of the Philippines first took flight as a mere provider of email response and managing services. However, these services grew when the demand for new call center services have grown due to the many companies requiring their services, such as the many Business Answering Service that they can take advantage of.

Some of the new call center services that many call center companies offer include almost all types of customer relation services such as travel services, technical support, education, customer care, and financial services.

This allowed more business and companies to take advantage of their services, particularly the small and medium businesses that are looking to include a customer care service for their business, without having to expand their own business to include one.

However, other than these services, many other call center companies in the Philippines have also integrated a Business Answering Service such as online business to customer support, and online business to business support which are more business in approach.

Today's Call Center Industry
Although the industry came through a major downturn in recent years, particularly because of global recession affective every country around the world, particularly in the US in which most of the Philippines foreign companies came from, the call center industry still remained strong in the Philippine market.

According to many experts, the industry kept a steady pace after global recession, allowing more call center companies and agencies in the Philippines to open and introduce a number of new Business Answering Service to businesses in and out of the country.