Magellan Call Center of the Philippines

Many businesses and companies in the Philippines today have experienced outsourcing their services to third-party companies. One popular example of this is a business or a company outsourcing their web development to an outsourcing web solutions company. The advantage of making use of outsourcing companies is that businesses wouldn't have to expand their own business to incorporate one service.

However, other than web development, another popular outsourcing service in the Philippines today is call center services. According to many industry experts, the call center industry of the Philippines is considered as one of the most popular industries in the Philippines. And this is all because of its outsourcing capabilities, such as those offered by Magellan Call Center.

Call Center Companies in the Philippines
The call center industry of the Philippines is known as one of the most success industries in the Philippines, which have massively grown in only less than a decade. One popular example of call center companies in the Philippines which contributed their services to the success of the industry is Magellan Call Center.

Like many other call center companies in the Philippines, Magellan Call Center also gained a lot of success due to its outsourcing services to many businesses and companies in the Philippines, particularly because of their Small Business Answering service which aims to offer call center services to small businesses.

Although the company had started small, it has significantly grown in only less than a decade along with the industry itself. In only 5 years, Magellan Call Center had expanded from a few agents, to over 300 highly trained agents in two separate offices in Ortigas Center, Pasig City. And according to many industry experts, the call center company had gained success due to the same reason why many other have gained their own successes, which is because of outsourcing.

Like many other call center companies in the Philippines, Magellan Call Center gained much its success by allowing other businesses to gain success through their call center services, such as with their Small Business Answering service.

However, other than companies in the Philippines, Magellan Call Center's success was also because of their outsourcing services to foreign companies, such as those from the US.

Effects of Global Warming
Like many other call center companies in the Philippines, Magellan Call Center have also faced a number of difficulties when global recession hit the world, particularly the US' economy. Because most call center agencies and companies in the Philippines relied mostly on their foreign accounts, many of these have closed down due to their foreign clients backing-out from the deal because of bankruptcy.

However, there are still a number of call center companies in the Philippines that still stood in the Philippines such as the many multinational call center companies in the Philippines such as Sykes, Convergys, eTelecare, and many others.

Other than these companies many smaller to medium call center companies have also survived global recession. One was Magellan Call Center who survived because of their Small Business Answering service to small to medium companies in the Philippines.