The Growth Of Call Center Industry In The Philippines

What is the largest industry in the Philippines today? In today's market, the largest industry in the Philippines is agriculture. However, other than agriculture, the call center industry of the Philippines were also known as one of the largest and fast-growing industries in the Philippines.

Although the agriculture industry of the Philippines was still the largest industry, the call center was recognized as the fastest-growing industry in the country. According to the Philippine government, the industry have grown from a relatively small industry to a giant in only less than a decade, a kind of feat that many industries couldn't hope to achieve. So what made the call center industry of the Philippines grow so fast?

Growth of call center
One reason why the call center industry of the Philippines have grown so much from a mere provider of email response and managing services is because of the countless outsourced companies starting their business here in the Philippines.

According to many experts, the Philippines is one of the few Asian countries known for their proficiency in English, it being the second language of Filipinos. Another reason why many companies would outsource their business here is because of cheaper workforce compared in the US and other western countries.

Because of this, a number of new services were introduced in the industry, serving almost all types of customer relation services such as customer care, technical support, financial services, Reservations call center services, travel services, and many more. Due to the number of new services by the call centers in the country, the Philippine became one of the most competent countries in terms of providing call center services in Asia.

Other than customer relation services such as Reservations call center services, many outsourced companies in the Philippines, particularly the larger ones, have also introduced a number of services which is aimed to provide business-to-business services such as online business to customer support and online business to business support.

Effect of Global Recession
Because of global recession, the call center industry of the Philippines has taken a huge downturn due to the fact that most call center companies in the Philippines were outsourced from the US, which is where the outsourcing industry's revenue came from. This resulted in many companies and smaller agencies to close down which caused a widespread unemployment in the country.

Though many call center companies in the Philippines survived the hurdle, many have changed since then. During global recession, many call center agencies and companies required all their applicants to be at least college graduate who are also extremely fluent in English as well as above average IT skills.

Although the call center industry of the Philippines have started to pick its pace, many changes made during global recession stayed. Although most of their services may only involve customer relation services such as Reservations call center service, their requirements still required their applicants to be of high competence.For more information visit to our site http://www.magellancallcenter.com/