Success of the Call Center Industry

The call center industry of the Philippines is considered as one of the most successful and fastest growing industries in the country. Part of what made the industry successful is because of its outsourcing services which not only offered big and Small Business Answering service to companies in the Philippines, but also to companies outside the country.

Success of the industry
According to many experts, the call center industry of the Philippines was only known as a mere provider of email response and managing services. Eventually, their services grew along with the growth of the industry, which also introduced a number of new services, including all types of customer relation services from business-to-customer to business-to-business services.

Part of the reason of this growth is also because of the growth of call center agencies and companies in the Philippines offering outsourcing services to all kinds of companies, either locally or foreign companies. And one of the many call center companies that gained a lot of success in this industry is Magellan Call Center.

Magellan Call Center, like many other call center companies and agencies in the Philippines, was founded to provide outsourcing services to companies. However, part of its objective is to offer a Small Business Answering service to small businesses, allowing them to focus more on their business rather than to expand their business to include a customer care department.

And like many other call center companies in the Philippines, Magellan Call Center have also expanded to provide their services to foreign companies, particularly from the US, which was the reason why the call center industry of the Philippines grew.

Downturn of the industry
The call center industry of the Philippines have also experienced a major downturn when global recession have hit the world, particularly the US. And because most call center companies in the Philippines have concentrated in providing their services to foreign companies, these companies have also experienced a major downturn, which led to many of these companies to close.

However, there are still a number of call center services that survived after global recession, such as Magellan Call Center. Most of these call center companies and agencies in the Philippines are mostly those that still offered their Small Business Answering service to small businesses in the Philippines, which allowed them to finance their losses from their foreign clients.

Today, most of those call center companies that survived global recession is now recognized as some of the most successful call center companies in the Philippines, such as Magellan Call Center which still provides their outsourcing services to small to medium businesses in the country.