Magellan and the Growth of the Call Center Industry of the Philippines

The call center industry of the Philippines is considered as one of the most successful and fast-growing industries in the Philippines. Though it recently faced a major downturn because of global recession, it has started to pick-up its pace in the market, which led to many new positions to open for unemployed Filipinos.

So what are the reasons why the call center industry of the Philippines have grown so much in only less than a decade? According to many experts, the reason why the call center industry of the Philippines have grown so much is because of the many outsourcing companies in the Philippines, such as Magellan Call Center and their
Business Answering Service.

Growth of Call Center Industry of the Philippines
The call center industry of the Philippines first started as a mere provider of email response and managing services. Eventually, these services have expanded due to the many new call center companies in the Philippines providing outsourcing services to other companies, such as what Magellan Call Center first started.

Founded in 2005, Magellan Call Center started as an outsourcing call center company in the Philippines providing call center services to small and medium companies who can't afford to expand their business to include a call center department of their own. Part of their services include Business Answering Service, reservation services, and many more.

Like Magellan, a number of call center companies have soon established their business in the Philippines, providing their own outsourcing services to many companies. Eventually, these services grew to include a number of new services such as travel services, technical support, education, customer care, financial services, as well as online business to customer support, and online business to business support.

The growth of call center services resulted in many companies outside the country to outsource their services in the Philippines. But other than its wide variety of services, many companies also chose the Philippines because Filipinos are known for their keen knowledge in using and understanding the English language. Like Magellan, many call center companies grew more successful because of this offshore outsourcing services.

This also resulted in many multinational companies to expand their company in the Philippines, such as Sykes, Convergys, and Accenture, which added to the country's competence in terms of providing the best call center service in Asia.

The call center industry after Global Recession
Because most call center companies in the Philippines relied on their offshore outsourcing service, many call center companies have closed down due to global recession which resulted in many companies pulling out their outsourcing services. This led to many companies and agencies in the country to close down.

After global recession, only a handful of call center companies remained open, such as Magellan Call Center, which was due to their local outsourcing services such as their Business Answering Service. This allowed the company to survive in global recession. And today, Magellan Call Center have become one of the leading local call center companies in the Philippines along with many others.