Success of Magellan Call Center in the Growing Industry of Call Center

The success of the call center industry in the Philippines was fueled by the success of numerous call center companies and agencies in the Philippines offering outsourcing services to many businesses not only in the Philippines, but all over the world. And one of the most popular and highly recognized call center companies in the Philippines today is Magellan Call Center.

Success of the Industry through Successful Companies
Magellan Call Center is one of the many local call center companies in the Philippines which was established at the time in which the demand for call center services have increased in the country, which was in 2005.

At that time, like any other call center company start-ups, Magellan Call Center started small, with only a few agents in a small office in central Metro Manila. Some of their most successful services include reservation service, Order taking service, and many other inbound call center services.

But because of the increasing demand for call center services, Magellan Call Center was one of the few who have successfully offered their services to many business and companies in the Philippines, which led to their rapid success in the industry. And at no time at all, the number of their call center agents have doubled, while their office have also expanded to accommodate the growing demands for call center services.

However, according to many industry experts, the reason why Magellan Call Center have gained a lot of success is because of their call center packages, which is aimed to offer call center services such as Order taking service, to smaller companies and businesses in the Philippines.

Although the call center industry was established to offer affordable means for companies and businesses in the Philippines to have their own call center service by outsourcing it to third-party companies, most of their packages are too expensive for smaller businesses and companies to afford, which is why call center companies such as Magellan Call Center became in demand. And it was because their affordable, yet quality, services that gave rise to the success of Magellan Call Center in the industry.

Offshore Success of Magellan Call Center
According to many industry experts, it was because of foreign investors that contributed largely to the massive growth of the call center industry of the Philippines. Because of the already growing success of the call center industry in the Philippines, as well as the growing success of many call centers in the country, such as Magellan Call Center, many foreign investors have landed in the Philippines to do business with companies such as these.

Like many other call centers, Magellan Call Center have also expanded their services to offer outsourced services, such as Order taking service, to offshore companies. Eventually, Magellan Call Center gained a lot of success in the industry which led to its expansion from a few agents to over 300 highly trained agents in two different offices in the Philippines.

The success of Magellan Call Center also contributed to the growing success of the call center industry of the Philippines which is one of today’s largest industries in the Philippines.