Success of Magellan Call Center in a Growing Industry

One of the most recognized call center companies in the Philippines today is Magellan Call Center. Although there are a number of call center companies around the Philippines which are more popular and successful compared to it, such as Sykes, Convergys, Accenture, eTelecare, and many more, Magellan Call Center became popular because this company is a true Filipino-owned company.

Success of Magellan
There are many popular call center companies in the Philippines today which are recognized all over the country, as well as in many other countries around the world. However, the reason why many industry experts have recognized Magellan Call Center’s efforts in the industry is because it is one of the few call center companies in the Philippines which aim to offer their services to small and medium companies in the Philippines, such as their Live Answering Service.

Because of call center companies like Magellan Call Center, many other companies and business became successful within their own markets because of the different Live Answering Service that Magellan and other call center companies and agencies have provided them. This is because they were allowed to focus more on their core business rather than expand their business and handle their own call center department.

Eventually, Magellan Call Center grew and expanded into two different offices in Metro Manila. From a few agents, their manpower have significantly grown to over 300 highly trained call center agents, which added to the success of their live answering services. However, like many other call center companies and agencies in the Philippines, Magellan Call Center is also known to have offered their services to offshore companies.

Offshore Success
Because of the success of the call center industry of the Philippines, many offshore companies have decided to outsource their services in the Philippines. Part of what made them to decide in outsourcing their services in the Philippines is because Filipinos are known for their knowledge with the use of the English language, which is why OFWs are known for their versatility.

However, other than their fluency in English as well as cheaper workforce, many foreign companies have decided to outsource their Live Answering Service in the Philippines because of the industry’s diverse collection of call center services, from customer relations services such as travel services, technical support, education, customer care, and financial services, to online business to customer support, online business to business support, such as what Magellan Call Center specializes.

Effects of Global Recession
Because of Global Recession, many call center companies and agencies in the Philippines have closed down due to the fact that most of these call center companies relied too much on their offshore clients, which have withdrawn their dealing because of bankruptcy.

Though Global Recession had made a significant impact in the call center industry of the Philippines, many call center companies and agencies in the Philippines have survived the event. And today, most of those companies that have survived Global Recession became recognized as some of the most successful call center companies in the Philippines, such as Magellan Call Center.