Magellan of the Call Center Industry in the Philippines

In the Philippines, one of the most successful call center companies and popularly recognized in the market today is Magellan Call Center. Many industry experts also agree that Magellan Call Center is one of the leading call center companies in the Philippines today in terms of providing the best Small Business Answering service for small and medium companies in the Philippines. So what made this call center company successful in the industry of call center?

Magellan of the Call Center Industry in the Philippines
Like many other call centers in the Philippines, Magellan Call Center started small, as third-party company offering call center services to other companies and businesses in the Philippines. However, what made it successful and recognized in the call center industry is because of its Small Business Answering service which is aimed to offer small and medium companies a call center service of their own.

According to many industry experts, big corporations and companies were the only ones known to be able to hire call center services from third-party companies such as other popularly recognized call center companies in the Philippines. However, call centers such as Magellan Call Center and other companies in the Philippines were the first to offer a Small Business Answering service which allows small and medium companies to have their own call center service without having to add their own call center department.

The advantage of this is that these small and medium companies can concentrate more on their core business rather than adding their own call center department to manage. Because of this, many businesses and companies have had their own successes in their market. This led to the growth of demand for Business Answering Service such as those offered by Magellan Call Center.

Success in Offshore Outsourcing Service
However, other than offering their service to local businesses in the Philippines, Magellan Call Center have also stretched their services to offshore companies landing in the Philippines to hire a call center company or agency for their needs.

Like many other call centers in the Philippines, Magellan Call Center gained a lot of success with their offshore outsourcing services which led their business to grow and expand in the market, from a few agents, to over 300 highly trained call center agents found in two separate offices in Metro Manila.

According to many industry experts, it was because of these offshore companies that the call center industry of the Philippines have grown exponentially in only less than decade, which was also fueled by the many success of call center companies in the Philippines, such as Magellan Call Center.

Eventually, the industry has become one of the most successful industries in the Philippines, while Magellan Call Center became one of the many call center companies in the Philippines that gained a lot of success along with the growth of the call center industry of the Philippines.