Magellan Call Center and the Industry of Call Center in the Philippines

Popular call center companies in the Philippines today are those that can offer what other businesses needs for their company to grow and expand. In the Philippines, there are many call center companies and agencies which are known to offer almost all types of needs of businesses and companies both foreign and local. One popular example of those call center companies includes Magellan Call Center.

Call Center Services of the Philippines
The call center industry of the Philippines began as plain providers of email response and managing services, and the numbers of agencies in the country are not as great as it is today. However, their services have significantly expanded over the years which also introduced a number of new services in the industry, ranging from travel services, technical support, education, customer care, financial services, and Order taking services.

Because of this, the demand grew which also led to the growth of call center companies in the Philippines. One of the first and successful call center companies in the Philippines today is Magellan Call Center. Part of the reason why they have gained a lot of success in the market is because of their services which are aimed to offer small and medium companies and businesses in the Philippines.

Some of their services involve inbound call center services such as Order taking services, live answering services, reservation services, and many more. Because of their services, as well as other call center companies who offer the same service in the market, many businesses and companies have gained a success in their own market.

Eventually, the call center industry of the Philippines have grown, which also led to the success of a number of call center companies in the Philippines, including Magellan Call Center. According to many industry experts, because of the success of Magellan Call Center in the industry, their business and operations have significantly expanded from a few agents to over 300 highly trained agents found in two separate offices in Metro Manila. This further improved their services to location companies in the Philippines.

Outsourcing services to Offshore Companies
However, other than companies in the Philippines, many call center companies and agencies in the country have also stretched their services to offer offshore companies the same service in which they offer to local companies and businesses, such as what Magellan Call Center have offered their services, such as their Order taking services, to foreign companies.

According to many industry experts, this is part of the reason why the call center industry had gained significant growth within only less than a decade. Because of the demand for call center services by local and foreign companies, the numbers of call center companies in the Philippines have grown, while other call center companies such as Magellan Call Center have gained success in the market.