Philippine is Still the World’s Best BPO Destination for the 2nd Time!

When the global crisis arises many Filipinos wandered whether the BPO industries will soon fly back to their mainland or would migrate to India for cheaper labor. However, the UK Body proclaims that the Philippines is still the no.1 destination for outsourcing companies, relaying in the abilities of the Pilipino agents, BPO industries seems to stay here for long.

According to The Business Processing Association of the Philippines or BPAP they are in thrust to promote the competitive advantages and growth of the Philippines in existing and new areas of outsourcing and supports for the industries such as offshore marketing, education and training, security and privacy, legislation and public policy and several more. BPAP also insure the strength of our credibility as preferred O&O (Offshoring and Outsourcing) destination by the end of the decade.

Because of the excess global demand for O&O resources BPAP is expecting the Philippines to have the 10% share for the overall O&O industry, from a former 5% in 2006, BPAP is predicting doubled number by the end of this year. With this saying the Philippine O&O industry should be hitting USD13 billion and direct employ of morethan 1 million.

If we are going to do the statistic of the O&O revenue and employment in the Philippines, the amount is outstanding:

From 2004 the revenue grew to USD1.5 billion, 2006 235,000 direct employment, in 2007 the revenue boosted to whooping USD5 billion and direct employment grew to 320,000.

Just recently, another milestone was added to the Philippines O&O resume. The country was named the Best Outsourcing Destination in 2007 by the National Outsourcing Association of the United Kingdom.

Some of the largest multinational participants in the O&O market are Accenture, Convergys, HSBC, Dell and Citibank.

Now, just how qualified the Filipino agents are, here are some reasons why according to BPAP:
• large-scale people resources, with close to half-a-million English-speaking students graduating from college yearly;
• quality, with a well-deserved reputation for excellence in communication skills, interpersonal warmth, customer-service orientation, problem-solving abilities, and cultural affinity with Western markets and customs;
• an operational cost advantage, with costs competitive with any supplier country in the world, including India;
• infrastructure, with world-class telecommunication networks and BPO workplace facilities; and
• financial incentives, with highly competitive investment packages for information technology (IT) and IT-enabled services investors, whether third-party services providers or captive regional shared services centers.

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To know more about the Philippines BPO standards and updates, visit http://www.trabahoasenso.com