One Of The Most Popular Outsourcing Services

One of the most popular outsourcing services in the Philippines today is call center. Although IT services have steadily grown in the market, particularly now that many experts forecast a growth in this sector for years to come, many industry experts still considered the call center industry as one of the most successful outsourcing industry in the Philippines. This is because of its rapid growth in only less than a decade.

The Sunshine Industry of the Philippines
According to many industry experts, because of the continuous success of the call center industry of the Philippines which led to its growth within only less than a decade, the Philippine government had recognized the industry as the Sunshine Industry of the Philippines.

Although it connotes success and healthy growth, the term is also applied for the reason that the industry was one of the most successful solutions to the growing problems of unemployment in the Philippines. Because of its continuous growth in the Philippines, the demand for manpower had also significantly increased, giving a chance for many Filipinos to land a job as a call center agent.

Brief History of the Call Center Industry
The call center industry wasn’t always a provider of call center services, such as Business Answering Service, to businesses and companies in the Philippines. According to many industry experts, it started as a mere provider of email response and managing services.

However, the industry grew when a number of third-party companies in the Philippines have started to offer Business Answering Service, mostly including customer relations services such as customer care and technical support through the phone. This is when the call center industry had started in the Philippines.

Because of these services, the demand for these outsourcing services had significantly grown in the market, allowing more investors to start their own call center company or agency to accommodate the growing demand for call center services.

Other than the usual customer care and technical support, many of these call centers have also established a number of new services such as financial services, education services, travel services, order taking services, reservation services, and many other customer relation services.

However, many bigger call center companies have also introduced a more business to Business Answering Service such as online business to customer support and online business to business support.

The Call Center Industry Today
Other than recognized as the Sunshine Industry, the call center industry is now also known as one of the largest and most successful industries in the Philippines, which made it more in demand not only in the Philippines, but to many other countries around the world.