History and Growth of the Call Center Industry of the Philippines

One of the most popular industries in the Philippines today is the call center industry. Part of what made the industry successful, according to many industry experts, is its collection of Live Answering Service which allowed the Philippines to compete in the world wide market.

Brief History of the Call Center Industry of the Philippines
According to many industry experts, the call center industry of the Philippines started as a plain provider of email response and answering services. At this time, it wasn’t even considered as a call center industry. This, however, had significantly changed when a number of third-party companies have started to offer Live Answering Service to their clients.

Call center services have always been a popular service in many other countries around the world. However, the industry of call center had only started when a number of third-party companies have expanded to offer call center services similar to what other countries are known for, such as customer care and technical support.

According to many industry experts, this expansion of services led to the massive growth of demands for Live Answering Service such as those mentioned above. This demand then led to the start of a new industry in the Philippines which would become as one of the most successful industries in the Philippines known as the call center industry.

Growth of the Call Center Industry
Due to the introduction of Live Answering Service such as customer care and technical supports, the call center industry have significantly grown in the Philippines, which is also triggered by the growth of call center companies and agencies all over the Philippines. Ortigas Center, Pasig City, is recognized today as the center of the call center industry due to the sheer numbers of call center companies and agencies in the district.

As the number of call center companies and agencies have grown, so as the growth of new call center services in the industry which involves almost all types of customer relation from the typical customer care and technical support, to financial services, order taking services, reservation services, travel services, educational services, and many more.

Many new call center companies have even integrated a number of new call center services which deals with business-to-business affairs such as online business to customer support and online business to business support.

Global Recognition
Because of the growth of the call center industry of the Philippines, specifically of the growth of the call center services in the Philippines, many offshore companies and foreign investors have landed in the Philippines which further added to the growth of the call center industry of the Philippines as well as the country’s competence in the global market.