Mystery Shopping FAQs

New to secret shopping or thinking of signing up to a service? Read our FAQs for answers to common questions you may be asking. Hopefully after reading the tips below you will find yourself much more informed and feeling ready to take on your first assignment.

How will I know what work is available?

You will normally be contacted by either email or telephone to discuss available assignments with you. Ensure that you provide a telephone number where you can be contacted during the day.

How much work will I be expected to do?

There is usually no minimum or maximum requirement. You will be free to accept or decline assignments dependent upon your availability.

How will I get selected for an assignment?

There are a number of factors considered when selecting shoppers for assignments. Demographics, location, availability etc are all considered.

What equipment do I need?

You will need access to the Internet and have an active email address. You will also need a printer to print your assignment briefs.

What do assignments involve?

Each assignment is different but normally involves assessing staff performance, customer service, cleanliness etc. Clients want to ensure that the company standards they set are adhered to and the customer experiences the best service possible. Clients use the feedback to assist in developing the customer service standards and training for their staff.

Dress code for mystery shoppers

Being a mystery shopper is just like being a regular shopper. The only difference is the reason you are shopping. Mystery shoppers should not stand out in the crowd. If an assignment requires a particular dress code then it will be detailed in the brief.

Your goal is to dress and act like a normal customer. You must never reveal yourself as a mystery shopper.

Assignment length

Each assignment brief will detail the expected timescale so please read through carefully and allow enough time for your visit.

Before you carry out an assignment

- It is critical that you plan your mystery shopping assignment carefully.
- By prepared for your assignment to ensure success.

Good luck and have fun!

For information on Mystery Shopping and to begin the application process - click the link. Retail Active has many years experience in the mystery shopping sector and can offer you a fun and rewarding experience.