Magellan Call Center’s Major Contribution to the Call Center Industry

Some of the most success call center companies and agencies in the Philippines today are those that contributed largely to the success of the call center industry. Popular examples are Convergys, Accenture, eTelecare, Sykes, and many other multinational companies. This is because these multinational companies had contributed to the competence of the call center industry to compete in the global market.

However, other than these companies, there are also other call centers which contributed their simplest Business Answering Service to the massive expansion of the call center industry. One of those is Magellan Call Center and their unique live answering services for small and medium businesses.

Magellan’s Contribution
Magellan Call Center was founded at the same time when the demand for Live Answering Service had grown dramatically since the start of the call center industry. Magellan Call Center was also one of the few small call center agencies in the country that started their own unique business answering service in which most of their target market are those that usually don’t make use of call center services.

Businesses like dental and facial clinics, health spas, restaurants, hotels, and hospitals, are those that usually can’t find any use for call center services such as customer care and technical support, which were some of the most popular live answering services in the past, and that these businesses usually have their own small call center department to handle their live answering affairs.

However, because of Magellan Call Center’s business answering services such as order taking services and reservation services, those kinds of businesses found a useful way to hire a call center agency to aid them on their business expansions, such as by providing call center services for their customers. And because of the company’s affordable packages, Magellan Call Center became one of the most recognized call center companies for small and medium businesses.

Magellan Call Center’s contribution to the growth of the call center industry was it opened new markets for the industry to offer their services to. Eventually, the kinds of Business Answering Service that Magellan Call Center had provided had expanded; many new call center agencies and companies in the Philippines today are known to offer the same live answering service Magellan became popular with. However, Magellan Call Center is still recognized as one of the leading provider of call center services for small and medium businesses in the country.