Magellan Call Center’s Competence in the Philippine Market

What is the best provider of call center services in the Philippines? There are many successful call center companies and agencies in the Philippines today that can offer the most reliable and professional live answering service in the market. One popular example of those is Magellan Call Center.

Magellan Call Center’s Competence in the Philippine Market
Though not as successful or as big as other call center companies in the Philippines, such as Convergys, Sykes, Accenture, People Support, eTelecare, and many more, Magellan Call Center is still considered as one of the leading call center companies in the country.

According to many industry experts, this is because of the company’s contribution to the rapid expansion of the call center industry in many markets in the Philippines, which is through their Business Answering Service that aims to offer small and medium companies live answering services for their business.

Magellan’s Unique Services
Though not anymore unique, Magellan Call Center was known in the past as one of the few call center companies and agencies in the Philippines the provided business answering services such as Order taking services and reservation services in the industry.

Most call center companies in the past are known to only offer call center services that big companies and corporations can benefit from, such as customer care (such as complaints and inquiries) and technical support. Other businesses such as dental clinics, health spas, facial clinics, hospitals, as well as restaurants and hotels, usually needn’t such services for their business.

However, when business answering services by call centers such as Magellan Call Center was introduced, many of these businesses had later made use of the call center industry to provide their business with call center services.

Magellan’s Contribution
Because of their services, the call center industry was given a chance to tap on other markets which normally doesn’t make use of live answering services for their business. Eventually, new call center services were introduced which further expanded the reach of the call center industry in which today became one of the fastest-growing and successful industries in the Philippines.

Magellan Call Center Today
Today, Magellan Call Center had significantly expanded. From a few agents, Magellan Call Center had expanded to over 300 highly trained agents in two separate offices in central Metro Manila. Though the business had significantly expanded, their services remained the same, which is to offer small and medium companies in the Philippines and around the world their own Live Answering Service.