Magellan Call Center and the Call Center Industry of the Philippines

One of the most successful industries in the Philippines today is the call center industry. This is because of its massive growth within only less than a decade. And according to many industry experts, the success of the industry was due to the many call center companies and agencies which contributed to the overall success of the industry. And one of the most recognized call centers for that is Magellan Call Center.

Magellan Call Center and the Call Center Industry of the Philippines
The call center industry started as a mere provider of email response and managing services to other businesses and companies in the Philippines. Though not as successful as the industry today, third-party companies such as these were still in-demand. Eventually, however, the number of new call center companies in the Philippines had grown which also led to the growth of new call center services in the Philippines.

One of those call center was Magellan Call Center. Like many other call center companies in the Philippines, Magellan Call Center started small, in a small office with a handful of call center agents. Magellan Call Center was one of the many modern call center companies in the Philippines who have introduced a number of new services in the industry.

Other than email response and managing services, these new call center companies, including Magellan Call Center, have expanded to include almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, and Order taking services.

This expansion of services caused significant increase in both the demand for new call center services as well as the demand for more call center companies in the Philippines which can offer them the same service in which many other call centers have gained success with.

However, the difference of Magellan Call Center from other call center companies and agencies in the Philippines is that their services are not only available for companies and businesses who can afford them, but to other businesses who normally can’t afford them. This is because most of their packages are aimed to offer call center services to small and medium companies and businesses in the Philippines.

Because of call center companies such as Magellan Call Center, many other businesses of other industries have gained a lot of success through affordable services, such as Magellan Call Center’s live answering services such as reservation and Order taking services.

Success of Magellan Call Center in the Industry
Eventually, the Magellan Call Center have gained success with their live answering services such as Order taking services for small and medium businesses and companies in the Philippines, along with the growth of the call center industry of the Philippines. However, like many other successful call center companies in the Philippines today, Magellan Call Center gained its success through its offshore deals.

According to many industry experts, the main source of income of the call center industry of the Philippines is companies from other countries, particularly in the US. And because of these offshore companies, Magellan Call Center along with the call center industry has grown significantly.