How TeleVantage is Changing the Face of Voice over IP Communications

All-inclusive Phone Call Organization at a Small Percentage of What You'd Expect to Shell out
Whether your employees are collecting information or serving clientèle, your phone system's operation is fundamental to your distinction and is repeatedly the most valuable feature in meeting your progress and productivity objectives. The TeleVantage telephony solution provides the administration the program data answer they must have to make employees more helpful and customers more fulfilled.


Unite Customers Quickly to the Correct Worker with Complex Routing
Complicated and accommodating advanced forwarding assists customers arrive at the waiting queue and quickly hook up to the right call center operator for the task. Patrons are permitted to dispense telephone calls with assorted proficiency requirements to the operator with the best corresponding talent. Skills are a compelling tactic to make the most of communications system assets and client satisfaction concurrently, by making sure telephone calls go straight to the agents who are best prepared to deal with them.

You can make a queue reachable by a directory listed by name or by an extension. You can even forward clientèle to a line in another branch office or municipality by means of the integrated Internet protocol computer support.

As phone calls catch the waiting queue, you retain extensive say over how they are circulated to underlings. Propel calls to the agent who has handled the fewest incoming calls, the operator who has been idle for the greatest amount of time, the employee with the shortest talk time, or your most excellent staff members initially. Other functions consist of dialing all operators' phones at the same time. You can assign imperative customers higher priority so they spend less time in the queue and reach a worker faster.


Improve the Waiting Ordeal
Thriving telephone system supervisors recognize that clients start to form opinions about the quality of the company before they even speak to an a call center operator. With a TeleVantage call center, you can thrill your callers by playing modified messages to identified very important customers or callers who input a client ID. Flexible messages can adjust over time as patrons remain in the queue.


Instruct and Check Staff members for Finest Results
A TeleVantage system has the adaptability to let you grant each worker the direction he or she requires. Managers can monitor numerous employees and optimize staff members' tasks, and invisibly observe calls for training and QA purposes. Any administrator may also act as a teacher a new agent by remaining on the phone with the employee but staying impossible to hear to the customer. When necessary, the administrator can enter the call and help the operator by talking to the clientèle openly. You can easily record phone calls for precise operators for later study. Collect employees by experience and establish excess call center workers to assist with particularly hectic times. Worker happiness and preservation are sent up when new underlings don't get in over their heads and experienced staff members are kept on their toes, not uninterested. Dole out phone calls by degree of complexity, so that only veteran call center workers get difficult phone calls.


Locate Patterns in Waiting line and Worker Performance
Productively supervising a TeleVantage telephone system involves constant data examination to resolve customer and worker trends and construct improvements. TeleVantage call center utilizes Microsoft programs to hand administrators many discerning report generating options without the bother of needing to introduce or export data, adjust figures, or manually make graphs.


Integrate with Additional Programs
A TeleVantage telephone network ensures that the integration of the telecommunications system data with other company communications networks trouble-free and low-cost. A TeleVantage telephone system works with programs to enable easy dialing that works with network information. With a TeleVantage call center, call center workers service queue phone calls and straightforwardly process them with care.