Business Telephone VoIP Systems

Having a well or poorly implemented phone system can make or break a business. If a potential customer cannot get through to you via the phone the chances are they will pick up the phone to the next supplier. And more important than just having a phone system that can get somebody on the end of the line; a well implemented system can quickly direct a person to exactly who they need to talk to wherever they may be. This can act to solve customer queries or issues faster, which in turn gives greater customer satisfaction and improves the efficiency of the company as a whole.

It is rare in business that a company works out of an office and has no members who need to be on the move, some companies may indeed very rarely work from an office. Whether the reason is sales, meetings, on-site work, or simply the convenience of working from home, it can be very beneficial to be able to stay in touch while on the move. Whatever the requirements; business mobility can be an asset to effective client management and communications. It is typically achieved by rerouting calls that would normally only go to an office phone via several devices associated with a person. This generally includes the office phone, mobile phone, mobile VoIP clients and home offices.

Mobile voice clients can also be exceptionally useful for reducing the costs of calls; since VoIP technology is web based, once connected beyond a varying data charge, it is independent of locations and as such can be used for international calling. Thus when an employee is abroad, assuming they can get a stable internet connection, they can operate from the same office number while maintaining cheap cost of calls. This is a huge benefit when considering that many traditional systems wouldn’t be able to operate or would even cost a large amount of money for the privilege.

These low costs, while very useful for employees abroad, can be equally useful for office telecoms. Since VoIP functions from internet connections and many companies already have moderate internet connections already implemented, it may cost nothing but a monthly subscription to a VoIP company to be able to operate their telephone systems.

Capital costs are also reduced since, in many cases, the network required to run VoIP already exists in the form of a computer network where the VoIP can be run directly from the computer via a “softphone”. A softphone is a computer program used for making calls in conjunction with a headset or phone plugged into the PC, which in turn can also make it very easy to integrate and make calls via existing CRM software with client contact details. This can significantly increase the speed of making calls and increase the number of calls that can be handled in a given time.

Why not see what your company could gain and save from moving your telecoms to a well implemented VoIP service and give a VoIP provider a call?


The Author works for a company who specialise in hosted phone systems, hosted VoIP and VoIP Solutions