Enterprise Analytics for Contact Centers
Over the last ten years, “new” and distinct mathematical modeling technologies, coupled with improvements in computer processing speed, have enabled more sophisticated contact center analytics. While most of these modeling methods have grown up independen...
Bring Down the Cost of Outsourcing
Bring Down the Cost of Outsourcing
India is being considered as the number one destination for companies that want to outsource their business processes. This is partly because of the cheap labor at India. However, the wage rates in India have been ris...