http://www.articleheaven.net en-us editorial@articlealley.com Over the last ten years, “new” and distinct mathematical modeling technologies, coupled with improvements in computer processing speed, have enabled more sophisticated contact center analytics. While most of these modeling methods have grown up independen... http://www.articleheaven.net/enterprise-analytics-for-contact-centers-2249815.html 26th May 2011 Bring Down the Cost of Outsourcing India is being considered as the number one destination for companies that want to outsource their business processes. This is partly because of the cheap labor at India. However, the wage rates in India have been ris... http://www.articleheaven.net/bring-down-the-cost-of-outsourcing-2248288.html 25th May 2011