A Call Center’s Success in the Industry

Call center companies such as Magellan Call Center are considered as some of the best call center companies in the Philippines today. Part of what made the company popular and highly recognized in the call center industry of the Philippines is because of its major contribution not only to combat unemployment in the Philippines, but also because of its contribution to the rapid expansion of the call center industry in the Philippines.

Beginnings of the Call Center Industry
The rapid growth of call center companies and agencies in the Philippines prompted the start of the call center industry in the Philippines. This was due to the increasing demand for call center services across the Philippine market. One of the many call center agencies founded at that time is Magellan Call Center.

Like many other call centers at that time, Magellan Call Center operated small, with only a few agents in a small office unit in central Metro Manila. However, what made the company unique amongst others is because of its unique collection of Live Answering Service that aims to offer call center services to small and medium business.

Magellan’s Contribution to the Call Center Industry
Because of Magellan Call Center’s collection of Business Answering Service, including order taking services and reservation services, many businesses had gained access to affordable call center services that their businesses can make use of, particularly for small and medium businesses such as clinics, restaurants, hotels, and many others.

However, other than gaining access to call center services, the call center industry had also gained access to other markets untapped before, particularly because of their available call center services that proved useless for small and medium businesses such as those mentioned earlier. And this is the reason why Magellan Call Center rapidly gained a lot of popularity in the industry, which is because only a few call center companies were known to offer the same Live Answering Service that Magellan had offered to the industry.

Magellan Call Center, Success of Today
Today, though the number of similar call center companies had increased significantly in the Philippines, Magellan Call Center is still known as the leading call center company in the Philippines in terms of providing live answering services to small and medium businesses not only in the Philippines, but also in many other countries around the world.