Recently, Mr. Zhao Qinghai consumers to the site to reflect: in October 2007, I purchased a local power Norit solar water heater, model: the sun rising stars health promotion (triple purification), the purchase price: 2,000 yuan. Because my family is living in the top floor, we were to install solar water heaters that can save electricity, but the actual use was found to bring their own a lot of inconvenience.
First of all, the original water heater is installed, we do not install more than 200 yuan to automatically feed water equipment, leading to concern about water heater in every night if there is water, and each must be in returning water Sheung Shui, near Watching Otherwise, water will invade my home. Second, inadequate water pressure in my district where, every time the bath water hot and cold, when hot unbearable. And the recent discovery of the winter when the water tank is full, Sheung Shui, water is not flowing back, but the bottom of the channel along the tank everywhere turbulence, so we should pay attention only when the roof of each Sheung Shui situation. Finally, probably is in the middle of November, more than ten in the morning I leave home to go to school, eleven received a phone call that our house leaks, and therefore did not complete a course and did not come in and told the teacher to say, I Yiliuxiaopao home (thanks to Closer to home). In the downstairs unit will be able to see the roof of my house a lot of water pipes inside out, but returned home and saw a water pipe is hard about a look that was on the roof of a vacuum tube solar water heater deep fry crushed. This situation, I find force in the online telephone service Solutia Inc. Qinghai, played a bit over the last appointment and said let's wait. Not see movement after two days, so I call another reminder of the time, but it was not home, then my wife can not wait, and then went to shop for special work there a bit after-sales contact. Fourth day of the sale of Qinghai suddenly called to say the staff downstairs in my house, I said, only half an hour to go home, I must take each other at home waiting for four o'clock, I had to leave home and others, has been fast five each other before they come to. But the maintenance staff came after they made a mistake, repair the leaking single write, the problem is the vacuum tube. So simple maintenance staff looked upstairs, insisted during the day because we Sheung Shui, vacuum tube was burst. However, we have to go to work during the day, burst when no one home but did not automatically feed equipment, and we usually are at 90 o'clock to the water heater will be in Sheung Shui. We explained, the maintenance staff did not listen, he would contact another team to repair, hastily left, no movement since then. I repeated phone calls after sale has been no answer. After about three days after I arrived in front of the classroom, after-sales staff suddenly give me a call let me go home, and the mouth of the vacuum tube replacement would cost 150 yuan, it rude to say: "You do not change change? I very busy. "This attitude, so I am very angry, did not allow them to carry out repairs so far have been unable to use the water heater.
Mr. Zhao said: vacuum tube solar water heater suddenly burst, but the continuation of staff without any checks and identification, on the view that man-made causes the consumer, how, this is the power Norit service attitude? Such unilateral subjective conclusion I can not accept, I hope the new Shandong power Norit Energy Co., Ltd. for this problem is given a reasonable solution.
Laws and regulations related links:
"The People's Republic of China Consumer Protection Law" Article VI of the legitimate rights and interests of consumer protection is the common responsibility of society as a whole. The State encourages and supports all organizations and individuals to harm the legitimate interests of consumers conduct of supervision. The mass media should do a good job of safeguarding legitimate rights and interests of consumers publicity, damage to legitimate interests of consumers on the conduct of public opinion. Article consumers the right to a fair deal. Consumers to purchase goods or receiving services, the right to quality assurance, reasonable prices, accurate measures, such as fair trade conditions, the right to refuse compulsory transaction of business operators. Article 2 A business operator shall ensure the normal use of goods or receiving services provided under its goods or services should have the quality, performance, usage and validity period; but the consumer to purchase the goods or receive the services have been aware of before except for the defects. Twenty-three operators to provide goods or services, in accordance with national regulations or the consumer's agreement to undertake repair, replace or return or other responsibilities, shall perform in accordance with national regulations or the agreement is not intentionally delayed or rejected.
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