Success of the Call Center Industry of the Philippines

The call center industry of the Philippines, according to many industry experts, is one of the most successful industries in the Philippines. Although not the largest, the industry is known for its massive growth in only less than a decade compared to industries in the Philippines.

The government also recognized the industry as the Sunshine Industry of the Philippines because it was one of the few solutions for the growing problems regarding unemployment. Because of the huge number of call center companies and agencies established in the Philippines, it opened thousands of positions for Filipinos to fill in.

So what are the reasons why the call center industry of the Philippines had grown so much in only less than a decade? According to many industry experts, part of the reason why the industry had grown so much is because of its outsourcing services to offshore companies.

Success of the Call Center Industry of the Philippines
According to industry experts, the call center industry of the Philippines first started as a mere provider of email response and managing services. However, it grew when business and companies in the Philippines started to demand more services from call center agencies in the Philippines.

This introduced a number of new services in the Philippines, including almost all types of customer relation services such as travel services, technical support, education, customer care, financial services, and Order taking services.

Because of this growth, many businesses have gained a lot of success through working with third-party companies such as call center agencies. This also increased the demand for more outsourced call center services which led to the growth of call center agencies and companies in the Philippines. One popular example of a call center agency that gained a lot of success in the industry is Magellan Call Center.

Like many other call center agencies in the Philippines, Magellan Call Center started as a small outsourcing company for call center services, such as Order taking services. However, like many other call center agencies in the Philippines, Magellan also grew along with the whole industry.

However, the reason why the industry have grown so much is not only because call center agencies such as Magellan Call Center offered their services to companies and businesses in the Philippines, but also because of offshore companies that they served, such as companies coming from the US.

Offshore Services
Many companies from all over the world, majority of which came from the US, have hired a number of call center companies in the Philippines to outsource their call center service. Part of the reason why they chose the Philippines is because Filipinos are known for their fluent use of the English language, it being the second language of most Filipinos, as well as the growing services of many call center companies in the Philippines.

Because of this, the call center industry of the Philippines had gained more success in the world wide market, especially in Asia. Eventually, the industry grew even though Global Recession had hit the market. And today, the call center industry is now one of the largest industries of the Philippines which gave rise to the success of many call center companies in the Philippines, such as Magellan Call Center and their Order taking services.