Improve Your Customer Service with Innovative IVR System
By: Angel Solutions | Posted: 19th June 2010
Interactive Voice Response or IVR is an innovative technology that allows interaction between a computer and caller via the telephone. For businesses facing large call volumes, an IVR system of IVR is especially important. How IVR powered call centers work is really very simple. Inbound IVR guides users through a variety of voice prompts, instructing them to verbally respond or press a number on the telephone keypad. Interestingly, the IVR system can easily be integrated with any VoIP telephone network or PBX.
IVR systems can be used to fulfill various purposes like account balance inquiries, simple identification and routing. For organizations seeking ways to reduce cost, improve the customer experience and above all, service high call volumes efficiently, IVR can be an effective solution. Because of the flexible installation options, most organizations can find a solution that meets their needs. Companies can implement an IVR system as hosted IVR, ASP or application service provider, equipment installed in the PSTN or Public Switched Telephone Network and equipment installed on the premise.
These systems have now become the essential requirement of call centers to identify the callers and automate outbound call operations. Appointment reminders, customer surveys, and other outbound campaigns can be efficiently managed with IVRS. By reducing idle time through automation, costs are reduced.
The use of these systems is quite common to improve call center operations. The systems have an option to route calls which allows your costumers to reach the right agent every time. Benefits of IVR systems are not limited to improving call center operations, but have expanded to a great level. The system also increases your ability to get feedback from customers with surveys that populate your database from the IVR solution. Above all, the IVRS helps in reducing idle time in your call center with outbound campaign management.
Angel.com is a provider of industry-leading Hosted IVR and call center solutions. Find web-based IVR interface for the fastest deployments of Interactive Voice Response and call center apps in the industry.This article is free for republishing
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Tags: customer surveys, account balance, interactive voice response, campaign management, effective solution, public switched telephone network, costumers, innovative technology, time benefits, installation options