Magellan Call Center’s Unique Services

One of the most successful call center companies in the Philippines today is Magellan Call Center. According to many industry experts, part of the reason why the company became successful is because of its unique services in the past that not only gave rise to their business, but to the rapid growth of the call center industry of the Philippines.

Magellan Call Center’s Unique Services
Magellan Call Center was founded in 2005, the time in which the call center industry had only started to grow, though rapidly. The company was one of the many call centers in the Philippines that were established to accommodate the rapidly growing demands for call center services.

However, what gave rise to the company is not only because it was one of the first call centers to act in this stage of the call center industry, but the company was one of the few that offered Small Business Answering service to different businesses in the Philippines.

Unlike other call centers in the country, in which most of their aim is to offer call center services to large companies and corporations, Magellan Call Center aims to offer their services, such as their Order taking services and reservation services, to businesses which normally found call center services useless for their business.

Small and Medium businesses such as clinics (health clinics and spas, dental clinics, dermatologists clinic, etc), restaurants, hotels, and hospitals are only some of those that Magellan Call Center had offered their services to. And because the company was only one of the few call center companies that offered Order taking service as their prime live answering services, Magellan Call Center quickly became success in the Philippines.

Magellan Call Center in Today’s Industry
Along with the growth of the call center industry, Magellan Call Center had also repeatedly expanded. From a few agents, the company now boasts an over of 300 highly trained agents in two separate offices in central Metro Manila.

But what made Magellan Call Center rise in the industry is because of its major contribution to the growth of the call center industry by introducing the industry to many other markets in the Philippines and around the world.