Magellan Call Center’s Services for the Industry

The success of many call centers in the Philippines was due to the continuous growth of demand for call center services. And the reason why the demand had continuously grown is because of new live answering services that call center companies and agencies had introduced in the market. One popular example of those call centers that contributed to the growth of the call center industry is Magellan Call Center.

Magellan Call Center’s Services for the Industry
Magellan Call Center was founded in 2005, the same time in which the call center industry had gained a lot of demand in the Philippines, particularly its collection of services. And part of what made Magellan Call Center successful is when the company introduced Business Answering Service such as order taking services and reservation services in the industry.

The reason why these services became in-demand is because the call center industry in the past was aimed to provide Live Answering Service to large companies and corporations in the Philippines by providing call center services they needed, such as customer care and technical support.

However, such services weren’t as useful for small and medium businesses as it was for larger businesses. Small and medium business such as clinics (dental clinic, health clinic and spa, dermatologists’ clinic, etc), restaurants, and hotels are some of the businesses that found customer care and technical support useless for their business. However, when call centers such as Magellan Call Center offered the Business Answering Service, these businesses found new way to use their service for their advantage.

The Industry’s Expansions
Because of call center companies such as Magellan Call Center, the call center industry had gained access to markets which was unreachable in the past due to the lack of necessary services that aims to provide small and medium businesses with their solution for their business. And it was because of this that the call center industry had gained more success in the Philippines.

Eventually, through healthy and continuous growth of both the call center industry and its services, many foreign investors had decided to either open their own call center business in the Philippines to provide offshore companies with call center services or to work with local call center companies and agencies in the Philippines, such as Magellan Call Center.