Magellan Call Center’s Contribution to the Growth of the Call Center Industry

There are many success call center companies and agencies today that make up the whole call center industry of the Philippines. Most of which are multinational companies such as Sykes, Convergys, Accenture, and eTelecare, while others are local companies and agencies founded by either a Filipino or a small foreign investor.

All of these companies and agencies had contributed their share of success to the massive and continuous growth of the call center industry until the Philippines was recognized by the global market as the call center capital of the world.

Other than those companies, Magellan Call Center was also one of the many that contributed their success to the further growth of the call center industry of the Philippines. This was because of their Business Answering Service that aims to offer live answering services to small and medium businesses in the Philippines.

Magellan Call Center’s Contribution
The reason why the call center industry of the Philippines became successful in the global market is because of the growing popularity of call center companies and agencies in the Philippines that provided offshore companies the services they needed. And with the addition of multinational companies such as those mentioned earlier, the call center industry of the Philippines had grown even further.

However, before these multinational companies became popular, local companies such as Magellan Call Center became popular locally because of their Live Answering Service. And while Magellan Call Center was considered as one of the first, it was also considered by many industry experts as one of the few that contributed their services to the rapid expansion of the call center industry in the Philippines.

In the past, most call center companies and agencies focus more large companies and corporations in the Philippines. A few, such as Magellan Call Center, aimed to offer Business Answering Service to small and medium businesses in the Philippines. And it was because of this that the call center industry had gained access to other markets in the Philippines.

Because of these types of services, and many other business-to-business answering services, the call center industry had rapidly expanded across the Philippines. Eventually, the call center industry had entered the global market in which the Philippines now dominate.

Magellan Call Center Today
Although many other call center companies and agencies had offered the same live answering services that Magellan Call Center had offered, the company is still recognized as one of the leading call center companies in the Philippines.