Growth of the Call Center Industry through its Services

There are many popular call center services in the Philippines today that offer some of the best live answering services in the market. One of those is Magellan Call Center, in which their small answering service gained contributed to the growth of the call center industry.

Foundations of Magellan Call Center
Magellan Call Center was founded at same time when the demand for Outsource Call Center services had steadily grown in the Philippines, which as in mid 2005. Like many new call center agencies at that time, Magellan Call Center started operated small, with a few agents in small office unit in central Metro Manila.

However, Magellan Call Center was one of the few that rapidly risen in the industry. This is because of their unique collection of live answering services which is aimed to provide business answering services to small and medium businesses in the Philippines.

Call Center Services for Small Businesses
Most businesses that made use of call center services in the past are big companies and corporations. This is because most call center services in the past deals with customer care and technical support. Live answering services such as Order taking service were rare, and that Magellan Call Center was one of the few call center companies in the past that provided such services.

Because of Magellan Call Center’s services such as order taking services and reservations services, most of their clients were dental clinics, small health clinics, beauty spas, hospitals, restaurants, and hotels, businesses which normally didn’t make use of call center services until call center companies such as Magellan Call Center was established.

Magellan’s Contribution
Magellan Call Center is recognized today as one of the leading call center companies in the Philippines. This is because of its contribution to the expansion of the call center industry of the Philippines. Because of this, the markets in which the call center industry targets had expanded to include small and medium businesses in the Philippines.

Magellan Call Center Today
Although many other call center companies and agencies had started to offer the same call center services that Magellan Call Center had provided, Magellan Call Center still recognized as one of the most successful call center companies who have contributed their success to the rapid and massive growth of the call center industry.