Growth of the Call Center Industry and Magellan Call Center

There are many popular call center companies in the Philippines today. One of which is Magellan Call Center. Like many other call center companies in the country, Magellan Call Center became successful in the industry because of its outsourcing services in which many companies, both local and foreign, have come to take advantage of.

Growth of the Call Center Industry and Magellan Call Center
According to many industry experts, Magellan Call Center gained popular like any other call center companies and agencies in the Philippines, which is because of their outsourcing call center services such as Order taking service and other live answering services. But like any other call center companies in the Philippines, Magellan Call Center started small.

Magellan Call Center is said to have been founded when the call center industry have only started to make its way up the market. And like any other call center companies in the Philippines, its operations started small, with only a few agents in a small office. However, its operations are widely known in the industry because of its call center services, such as their Order taking service, which is aimed for small and medium companies and businesses in the Philippines.

Because of their services, many small and medium companies in the Philippines became successful in their market, particularly because Magellan Call Center’s services allowed them to focus on their core business rather than handling their own call center department.

Their success is also the reason why Magellan Call Center became successful in the industry. And along with the growth of the call center industry, Magellan Call Center have also grown significantly, expanded from a few agents to over 300 highly trained call center agents in two different offices in Metro Manila.

Offshore Success
Although the call center industry became successful because of their outsourcing services to local business and companies, its success is also because of the many offshore companies that came to the Philippines to hire call center companies such as Magellan Call Center to offer them the same service they have offered in the Philippines.

Part of the reason why the many foreign companies have come to the Philippines is because of a number of reasons. One of which is its cheaper workforce compared to most western companies. However, the main reason is because Filipinos are known for their keen knowledge and fluency in the use of the English language, which is why most offshore companies coming to the Philippines are from the US.

Another reason is because of the diversity of call center services that many call center companies in the Philippines can offer, such as Magellan Call Center’s collection of live answering and business answering services including Order taking service and reservation services, while others offer business-to-business services such as online business to customer support andonline business to business support.