Call Center Industry of the Philippines: From Start to Success

The call center industry of the Philippines today had become one of the largest and most successful industries in the Philippines today. However, many have asked on how did the industry have started? And what are the reasons why the Philippines were recognized as the call center capital of the world?

Foundation of the Call Center Industry
Believe it or not, the call center industry was not always known as a provider of live answering services to different businesses in the Philippines. The industry started as a plain provider of email response and managing services. The number of third-party companies is not as great as the number of call center companies and agencies today.

However, the industry had shifted when a number of call center companies and agencies had started to offer call center services to their clients. And because these call center services proved more useful for different businesses, the demand had also shifted from email management to Live Answering Service. Eventually, the number of call center companies and agencies in the Philippines had started to grow which prompted the start of the call center industry of the Philippines.

Expansion of the Industry
Since the start of the call center industry of the Philippines, many call center companies and agencies had started to offer a number of new call center services to different businesses in the Philippines. A popular example of a call center company that introduced a new customer relation services in the industry is Magellan Call Center.

Magellan Call Center is one of the leading call center companies in the Philippines today. Part of what made the company successful is because of their collection of Business Answering Service that not only aims to provide live answering services to large companies and corporations in the Philippines, but also to small and medium businesses in the Philippines, such as Order taking services and reservation services.

Entering the Global Market
Because of its rapid and massive expansion, the call center industry was allowed access in many other markets inaccessible in the past, which further gave rise to the call center industry of the Philippines. Through its continuous and healthy growth in the Philippines, many foreign investors had started to outsource their call center services in the Philippines in the hopes of improving their own services in the Philippines. Eventually, the number of foreign investors had grown significantly, and in only a few years, the call center industry of the Philippines had soon entered the global market.

Today, because of the success and continuous growth of the call center industry of the Philippines, the Philippines is now known as the call center capital of the world, replacing India as the largest provider call center services in the world.