Call Center Industry and Magellan Call Center

There are many popular call center companies in the Philippines today in which many companies can hire for their businesses. And one of the most recognized names in the call center industry of the Philippines is Magellan Call Center.

Call center industry and Magellan Call Center
The call center industry is considered as one of the largest, most successful, and fastest growing industries in the Philippines. Part of what made the call center industry as successful as it is today is because of call center companies such as Magellan Call Center.

Like many other call center companies in the Philippines, Magellan Call Center is also known to offer one of the best outsourcing call center services in the market, particularly with their Order taking services as well as reservation call center services.

Because of this, many companies, particularly small and medium, have benefitted from these services which allow them to focus more their core business rather than to expand it to include their own call center department.

Eventually, their outsourcing services expanded to offer Order taking services and other call center services to companies not only in the Philippines, but also to many companies outside the country, particularly from the US. And this, according to many experts, was the start of the success of the call center industry of the Philippines.

Rise of the call center industry and Magellan
Along with the success of the call center industry of the Philippines, Magellan Call Center have also gone through a number of successes in the past, which led to their company expanding from a few agents to hundreds of agents in just less than a decade.

Because of the numerous call center companies in the Philippines offering outsourcing services to companies outside the country, the Philippines became recognized as one of the most competitive market in terms of providing the best outsource call center services in the Philippines which also added to the success of Magellan in the call center industry of the Philippines.

In addition to its success, a number of multinational companies have also chosen the Philippines as their base for expansion. Popular examples include Accenture, Convergys, and Sykes.

During and after Global Recession
During global recession, Magellan Call Center, like many other call center companies, have faced a major downturn due the fact that many of these companies relied on their offshore clients. Eventually, many of these companies have closed down due to bankruptcy.

However, there are still a number of call center companies that survived in during global recession and made it into today's premier call center companies. One popular example is Magellan Call Center which have dedicated their services in providing small to medium companies in the Philippines their call center services, including their Order taking services and reservation services.