Automated Attendant with Call Routing

With the help of automated attendant with call routing facility, it is possible to maintain effective communication with your customers as well as your workforce operating from different geographic locations. The system is opted by almost all small and medium-sized business organizations to help them offer quality customer support.

Accomplish Your Business Goals in an Economic Manner

By implementing a hosted PBX system integrated with automated attendant, you can enhance your business image and achieve better responses from the customers. Thus an increase in sales and profit can be obtained without making hefty investments. Moreover, you need not appoint additional personnel for handling the calls and thereby your business expenses can be reduced considerably.

Integrated with Competent Call Routing Features

The automated attendant greets all the callers with professional salutation messages. The greeting messages can be customized according to the time of the day, including business hours, after business hours, holidays and weekends. It can even be programmed to present the profile of your company, so that it is possible to provide the callers with the details of offered products and services.

The automated attendant provides the callers with a set of options such as dial by name, dial by extension, zero out to live operator and many more. Call routing to the appropriate employees or departments is carried out by the automated attendant based on the option selected by the caller. In case you are not in your office, the system uses the find me follow me call forwarding feature to transfer the calls to your personal numbers including cell phone numbers. The system also routes the unanswered calls to the voice mail box. Through all these competent features the system ensures that you do not miss important business calls.

In addition, the auto attendant is able to handle multiple calls at the same time without sending busy signals to your callers. The calls received after business hours are immediately transferred to the voice mail accounts of the employees. This enables to keep round the clock contact with your customers.

Affordable Option for Your Company

In order to utilize the features of automated attendant it is not required to mount and maintain expensive PBX hardware in your office. The equipments are maintained at the service provider's site. The PBX functionalities are offered through a hosted server using Internet or telephone networks. As the services are shared among several users, you can enjoy PBX features at affordable monthly rates.

Call routing is one of the major functions of an automated attendant. AccessDirect is a full service virtual messaging company that works to offer the finest in virtual messaging, Voicemail, and PBX Phone System (Hosted PBX).