3 Benefits of Click to Call Service

Reports suggest that 88% of click to call (CTC) users are more likely to contact a business that provides click to call services than those that do not. Moreover, the companies that use CTC technology have found, on average:

* 22% to 25% reduced website abandonment

* 100% increase in transaction conversions from CTC callers versus toll-free callers

Utilizing click to call service is one of the most effective ways to convert your website visitors into sales leads. It allows visitors to access your company information with just a click of a button. CTC is a type of web based communication in which an individual clicks on a link, which automatically connects a call to your call center and puts the user in touch with your customer support team.

Advantages of Click to Call Service

Companies that provide click to call service to their consumer enjoy several benefits including:

* Ease of Use: The click-to-call link can be embedded in a website within a few minutes. Moreover, the CTC service user does not need to use any additional telephony hardware or download any software. He just needs to click on the link and fill in his name and contact number to begin the conversation. In case your number is busy or your customer service executive is unable to take the call, the user is given the choice of leaving a voice message.

* Reduced Website Abandonment: Click to call service can significantly enhance customer loyalty and reduce website abandonment. Most websites have a toll free phone number, feedback form or email address given in the ‘Contact Us’ page. However, site visitors usually hesitate using these options because of the perception that they would get a delayed or poor response. Moreover, some are apprehensive of calling up the phone number given because they are unsure that the operator would be able to connect them to the right person. However, CTC service enables them to contact the right person and get an instant response. This can considerably increase the number of sales enquiries.

* Higher Customer Satisfaction: Using CTC technology enables you to avoid long hold times, and offer faster and more interactive voice assistance to your customers. This can help you improve the level of customer satisfaction and enjoy a higher conversion rate.

Also, the companies that offer click to call service enjoy reduced operational costs due to improved duration of customer calls reduced cost per interaction.



Visit www.speak2leads.com, to know more about Click To Call Service. Speak2Leads is a US based company that offers a wide range of Internet lead response tools.