Articles, tagged with "customer interactions", page 1

Making ERP success: Identifying the right elements In our last article we have discussed what makes a business grow. It was explained in details the basic qualities, applications and dedicated efforts are necessary to succeed in a business field. Wha...

Authored by Patrick Botz, Vice President of Solutions Marketing, VPI Phone call recording software plays a key role in many industries. It is a mandatory requirement in the majority of public safety organizations and within various industries, such as ...

Quality monitoring solutions are essential for recording agent-customer interactions and associated telephony and screen data. However, in this new age of cyber crime and identity theft, the inevitable emergence of strict regulations to help protect sensi...

With the current economic crunch, organizations need to take advantage of every available resource in order to compete and succeed. When VPI (Voice Print International) developed its Avaya call recording solution and fully integrated suite of workforce op...

In recent years, organizations using Mitel call recording software have begun to recognize the importance of the contact center as a significant source of business intelligence. As a front-line hub and primary point of customer contact, the call center is...