Articles, tagged with "performance metrics", page 1

Authored by Patrick Botz, Vice President of Solutions Marketing, VPI Call center performance management software is now recognized as a valuable solution to a long-standing problem. Much of the information within most contact centers is still collected...

Networking giant Cisco has unveiled new systems within its unified communications (UC) and TelePresence portfolios. Enhancements to the UC system include mobile access, improved video collaboration, and extended interoperability across applications and...