Live Answering Service by the Call Center Industry

By: cosmetic.veronica | Posted: 22nd December 2010

There are many reasons why the Philippines became the call center capital of the world. One of the most apparent reasons according to industry experts is because of the skills of Filipinos in providing customer relation services, as well as the skills and fluency of Filipinos in using the English language which is unlike other Asian countries.

However, many industry experts had also said that the reason that the call center industry in the Philippines had dominated the global market is because of their diverse collection of live answering services that can cater to the every need of every business in the global market. And this started within the Philippines in which the industry had spread rapidly around the country.

Live Answering Service by the Call Center Industry
Since the time that third-party companies had started to offer Live Answering Service such as customer care and technical support for their clients, the demand for call center services in the Philippines had continuously grown. This is because of the usefulness of the service compared to the old service that these third-party companies have used to offer, such as their email response and managing services.

However, another reason why the demand for call center services had continuously grown is also because of their collection of call center services, which had also continuously evolved to accommodate the different needs of different businesses. A popular example is Magellan Call Center and their collection of Business Answering Service.

According to industry experts, Magellan Call Center is considered today as one of the most successful call center companies in the Philippines. It is also considered as one of the leading companies in providing business answering services to small and medium businesses in the Philippines. And this is also the reason why the company became successful.

In the past, most call center companies and agencies aim to offer their services to large companies and corporations with services that proves useful for their business, from simple services such as customer care and technical support, to a more business-to-business oriented services. Small and medium businesses, however, found no use for these services, which led to the growing demands for call center services that accommodates their needs.

Magellan Call Center was one of the first call center companies that provided such services to small and medium businesses with business answering services such as order taking services, reservation services and other simple Live Answering Service.

Growth of the Call Center Industry to the Global Market
Because of the continuous and healthy growth of the call center industry, it has eventually entered the global market, in which the industry had dominated today, taking the lead as the largest provider of call center services in the world.
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Tags: magellan, english language, leading companies, industry experts, global market, customer care, filipinos, medium businesses, asian countries, fluency, apparent reasons, call center services, customer relation, businesses in the philippines, companies in the philippines, managing services, business answering service, call center companies in the philippines